Terms of Service
These Terms of Service describe use of NorthStar OS, operated by Infinite Way Ventures LLC. Please read them with our Privacy Policy. Contact us if you have questions before using the service.
1. Accounts and workspace access
Provide accurate account information, protect your sign-in credentials, and use only accounts and workspaces you are authorized to access. You must have authority to act for any business you represent. Workspace owners are responsible for managing access granted to their team.
2. Your content and permissions
You retain your rights in the content you provide. You authorize us and our service providers to process that content as needed to operate the features you request. You are responsible for having the rights and permissions needed to upload contact details, collect website information, publish content, and send messages.
3. Connected services
Google and other integrations are optional. You choose whether to authorize them and must comply with their applicable terms. Google sign-in is separate from authorization for Google Analytics, Search Console, or Gmail. You can revoke a connected service's access. Availability depends on the provider, permissions, configuration, and your subscription.
4. Email, publishing, automation, and AI
You are responsible for reviewing recipients, content, schedules, and destinations before sending, publishing, or enabling automation. Use accurate sender information, obtain required permissions, and honor unsubscribe requests. Do not use NorthStar for spam, impersonation, deception, unlawful surveillance, or other unlawful activity. AI output may be inaccurate or incomplete; review it before relying on it or publishing it. NorthStar does not guarantee search rankings, revenue, delivery, or other business outcomes.
5. Subscriptions and billing
Paid plans (Launch, Growth, and Build) are billed monthly in advance through our payment processor, Stripe, and renew automatically each month until canceled. Prices and plan features are shown before you subscribe. Taxes may apply where required.
Canceling. You can cancel anytime from Plans & Billing → Manage billing, or by emailing support@infinitewayventures.com. Cancellation stops future charges; your paid features stay active until the end of the period you already paid for, and your workspace then moves to the Free plan. Your data is not deleted when you cancel.
Plan changes. Upgrades and downgrades made in Manage billing take effect as shown there and may be prorated by Stripe.
Failed payments. If a renewal payment fails, Stripe will retry it. If it still cannot be collected, paid features may pause until payment is updated.
These terms do not replace specific terms shown at checkout or rights provided by applicable law.
5a. Refund policy
14-day money-back guarantee. If NorthStar is not right for you, email support@infinitewayventures.com within 14 days of your first paid charge and we will refund that charge in full and cancel the subscription. This applies to a business's first paid subscription, once per business.
After the first 14 days. Monthly charges are not refunded for partial months or unused time. Cancel anytime to stop future charges; you keep access through the end of the paid month.
Billing mistakes. Duplicate charges, charges after a confirmed cancellation, or any other billing error on our side are refunded in full whenever they occur.
Service problems. If a significant NorthStar outage or defect prevents you from using paid features, contact us and we will review a credit or partial refund in good faith.
Not covered. Fees charged by your own connected providers (for example, your OpenAI or Anthropic AI usage, email, or social accounts) are billed by those providers, not NorthStar. Accounts closed for violating these terms are not eligible for refunds.
How refunds are paid. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. We reply to refund requests within 2 business days.
6. Acceptable use
Do not attempt to access another tenant's data, bypass access controls, disrupt the service, introduce malicious code, or misuse connected accounts. We may restrict or suspend access as reasonably needed to address abuse, security risks, legal requirements, or violations of these terms.
7. Availability and information
We may maintain or update features and integrations. Third-party outages or changes can affect service availability. Keep copies of important records using the available download functions. The service is provided as available; we do not promise uninterrupted access or error-free results. Nothing here excludes rights or responsibilities that cannot be excluded under applicable law.
8. Data and ending use
Our Privacy Policy explains data access, storage, sharing, retention, and deletion requests. Disconnecting an integration does not cancel a subscription, erase delivered messages, or delete your NorthStar account. Contact us to request account closure or assistance with records you cannot remove in the app.
9. Updates and contact
We may revise these terms as the service changes and will identify the updated effective date. Material changes will be communicated through the service or appropriate account contact channels.
Operator: Infinite Way Ventures LLC
Support: support@infinitewayventures.com.